ISO 9001:2015 Quality Management (QMS)

For individuals and organisations seeking an understanding of ISO 9001:2015 and its requirements including Annex SL and the High Level Structure (HLS).

ISO 9001:2015 Introduction Course Information

Duration: 1 day

Module 1: Introduction

• Principles of a QMS and ISO 9001:2015
• ISO 9001:2015 and the related family standards
• Understanding Terms and Definitions key to the QMS and ISO 9001:2015

Module 2: Systematic Approach

• Understanding Annex SL & the High Level Structure (HLS)
• Understanding the scope of an QMS and its importance
• Requirements of ISO 9001:2015 and clauses 4 to 10
• Clauses 4 to 10 exercises & workshops for understanding of each requirement
• Risks & Opportunities; Management of Change; Legal & Other Requirements; Design & Development; Objectives
• ISO 9001:2015 PDCA Improvement Cycle

Module 3: Quality Improvements

• ‘ICE’ Conformance; Effectiveness & Improvement of your QMS
• Understanding ISO 9001:2015 and it’s requirements

For individuals and organisations seeking to understand how to undertake a holistic and systematic approach to internally auditing a Quality Management System against the requirements of ISO 9001:2015.

ISO 9001:2015 Internal Auditor Course Information

Duration: 2 days

Module 1: Introduction to ISO 9001:2015

• Terms and definitions of a Quality Management Systems & the Standard
• Requirements and purpose of ISO 9001:2015 and a QMS
• ISO 9001:2015 & the related family of standards
• PDCA (Plan, Do, Check, Act) Understanding the Improvement Cycle
• QMS Principles

Module 2: Internal Auditing a Systematic Approach

• Types of audits
• Auditing techniques & skills, risk based and evidenced based approach
• Phases of an audit (Prepare; Perform; Report; Revisit)
• Clauses 4 to 10 understanding of requirements for audit
• Risks & Opportunities; Management of Change; Legal & Other Requirements; Design & Development; Objectives
• What we audit for: ‘ICE’ Conformance; Effectiveness & Improvement
• Non-Conformance; Correction; Corrective Action; Root Cause Analysis
• Assessment of Audit documentation (Objective & Subjective Evidence)
• Audit reporting and follow up
• Case studies

Module 3: Internal Auditor 

• Roles, responsibilities and leadership skills of an internal auditor and their team members
• Managing the audit programme; scheduling of internal audits
• Auditor Attributes & Behaviours
  ISO 19011:2018

Module 4: Quality Control

• Evaluation of the internal audit process and improvement
• Understanding the benefits of a QMS and ISO 9001:2015

Duration: 5 days

This ISO 9001:2015 Lead Auditor Course focuses on all elements required to successfully lead and undertake an QMS and ISO 9001:2015 1st, 2nd and 3rd party audits.

It underpins the requirements of ISO 9001:2015; the understanding of ISO 19011:2018 the guidelines for auditing and 17021-1.

Our course helps to define the understanding of auditing against Annex SL and the requirements of the standard as well as auditing against your organisation’s own QMS.

The four stages to audit are covered in depth; auditing for ICE; live audit practice and the development of key auditing skills; knowledge; aptitude; training and experience are just some of the benefits of our ISO 9001:2015 Lead Auditor course.